Dear Customer Service

by
posted on August 15, 2011
keefe2015_fs.jpg (1)

Early Monday morning I received a call from NRA Secretary Edward J. “Jim” Land, Jr., USMC (Ret.). Jim has the difficult, and at times enviable, job of running the corporation part of the Association, including the NRA Annual Meetings and the NRA Board Meetings. A shooter’s shooter, Jim is double distinguished, was a Marine officer in Vietnam and is one of the fathers of the modern Marine Corps sniping program.

Jim is both my friend and hero, so when he needs help with a firearm or equipment or just getting to the right person, I’m always happy to help. He called me to his office for “some help with the Leupold people.”

I sent the following to my friend Pat Mundy of Leupold’s marketing department (a really good guy) without further explanation and the attached photo taken on Jim’s desk:

Dear Pat: Do you know Jim Land is? He's NRA Secretary, one of our top officers of the Association. He's a retired USMC major and was Carlos Hathcock's CO in Vietnam.

He asked me to have a look at his Leupold binoculars. He likes them quite a lot but has been having some trouble with them.

Is there a guy you really trust in customer service we could send them to? Nebraska deer season is right around the corner, so we are hoping for a quick turnaround.

Many thanks,
Mark iv

What I didn’t tell him was that Jim had left the binoculars (forensic examination indicates that, at one time, they were Leupold Wind Rivers) on the bumper of a truck, and they fell off in a field last deer season. They were subsequently well and thoroughly minced by a bush hog clearing the field.

To paraphrase my favorite Leupold ad of the 1980s: “That bush hog thought my binoculars were just another stump …"

Latest

40 S&W 1A
40 S&W 1A

The Short, Happy Life Of The .40 Smith & Wesson

Despite the wide acceptance of the .40 Smith & Wesson defensive handgun cartridge in its early years, the round has since faded from armories around the U.S. and replaced by an older, smaller-caliber cartridge.

Zastava's ZPAP M72 RPK Is Now Shipping

Zastava USA announced it would be expanding its lineup to include an M72 "RPK" model. Now, in 2025, that model has finally arrived and is shipping to dealers.

Preview: Mesa Tactical Truckee Forend

A 12-ga. shotgun can be a devastatingly potent defensive platform, but even the tactical models often aren’t configured terribly well for installing accessories.

Gun Of The Week: Benelli Lupo HPR

Welcome to another American Rifleman Gun Of The Week, and on this episode, we’re taking a closer look at Benelli’s Lupo HPR, or High Precision Rifle.

The Armed Citizen® Feb. 21, 2025

Read today's "The Armed Citizen" entry for real stories of law-abiding citizens, past and present, who used their firearms to save lives.

Glock 49 Gen5 MOS: The Glock 9 mm Perfected?

Available as a TALO distributor exclusive, the Glock 49 Gen5 blends the the longer G17 slide with the comfortably compact frame of the G19, and it also includes Glock's MOS optics-mounting system.

Interests



Get the best of American Rifleman delivered to your inbox.